By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. Thank you all for your extreme patience with this!Įarly this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used).
Great news! It looks like this issue will resolve itself over the next 24 hours. I just got an update from the team that I want to share with you. My apologies to all of those that are affected by the problem. I can assure you that the team is working to understand and resolve the issue as soon as possible. You can also monitor for updates on the issue. I will post any information I have in this thread as it becomes available. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss. I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Manually check for new device updates by clicking Settings, by clicking device, and then by clicking Device That you have installed, a notice to update your device appears. If a newer version of the Zune firmware is available than the version The Zune software searches the Internet for the latest version of theįirmware. Do not use a USB hub.Open the Zune software while the Zune device is still connected to yourĬomputer. Use a USB port on the back of the computer. To do this, click Settings, click software,Ĭlick GENERAL, and then click CHECK FOR UPDATESĬonnect the Zune device to your computer by using the Zune syncĬable.
Installed on your computer, update the software. If you already have an earlier version of the Zune software Install the Zune software for your computer: If you are a new Zune customer, visit the following Web site and Make sure that you have the current version of the Zune software To update your Zune device, follow these steps: On the Home screen on the Zune device, select settings, and then press the center of the Zune To determine what version of the software is installed on the Zune device,
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